Customer service does not exist, how does this store stay open, quoted $100.00 to package an item that weighs 20 lbs and measured 18" X 16" X 8". If you can utilize any other service, I would strongly suggest doing so. This place is a RIP OFF!
I wish the "customer service" rep who answered the phone had bothered to give her name. I would publicly list it here so you would know who to avoid. That being said, please exhaust every other available option before using this location as a last resort. Staff is rude and unknowledgeable of the basic aspects of their job.
Worst service ever. Will loose your package and not tell you untill you have to call and ask where your package is
These folks at the UPS store on Higdon Ferry rd are about the rudest & least customer friendly retail package stores I’ve ever been to. If you ask a question they ALWAYS have some quick one word response or just a snappy comment back to me. I WILL NEVER GO BACK. DI NOT USE THERE SERVICES.
Horrible experience every single time I have to go to this store. One time, I asked the manager for a receipt for the tracking number and he refused to give it to me and said I should’ve had an email with the tracking number from amazon (I was returning a package). Most recently, I had a note on my door that two of my packages would be at the store at 1pm the following day (not even sure why the driver didn’t leave my packages at my door; they didn’t require signatures). I went to the store at 1pm and a lady took my drivers license and walked around the store for approx. 5 minutes and came back to tell me she couldn’t find my packages and she’s sorry. I asked to speak to the manager and he told me that they’re being rerouted and should be delivered the next day. He didn’t give an explanation and wasn’t friendly. Ridiculous and horrible customer service. Use somewhere else if you can!
The Ups Store is a US Finance company based in Hot Springs, Arkansas. The Ups Store is located at 1635 Higdon Ferry Rd Suite C, Hot Springs, AR 71913, USA.
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