THEY ARE FRIENDLY,FAST, BUT PATIENT. I lost a family member and I crying so much in between everything they asked me...Thank GOD for my cousin Chris explaining things....I WILL COME back Again under better circumstances!
Slowest hertz in the United States
Absolute highway robbery.
Also, never have the misfortune of having to change your drop-off location to out-of-state (mechanical failure to airplane at Hot Springs airport) on a Sunday when this branch is closed. Had to take passengers to DFW to make their flights, and then drive home to the Tulsa area. I fully expected (and accept the reasonableness of) additional fees for the additional day's rental and the need to relocate this vehicle back to Hot Springs. My contract said to expect a $150 minimum relocation fee. Totally fine. But my total charge went from $438.44 for 5 days (unlimited mileage) to $1,524 for 6 days and an out-of-state drop, per the decision of the owner of this location. Per the apologetic lady on the phone, part of this additional cost was a retro-active change to the rates charged for all of the preceding days of my rental (apparently to the maximum rate possible, given how much they jacked my total cost). How is THAT reasonable?
I fully understand and accept that additional fees will be charged when you keep a car a longer term, and drop it out of state, when that wasn't part of the original reservation. But to effectively TRIPLE my cost is simply outrageous and exploitative. The car was left with no damage, the car was not overly dirty (nothing more than your average shoe dirt and food particles). My contract allowed for unlimited mileage (apparently unlimited isn't really unlimited when they know you're going out-of-state vs. assuming with a local rental you won't really put that many miles on it). It will cost them 2/3rds of a tank of gas and a $15/hour worker to drive the car back to Hot Springs. SHAME ON THE OWNER OF THIS LOCATION.
My advice is to ask and know ahead of time whether you're dealing with a corporate-owned location or a independent that's more or less free to do whatever they want, like this branch.
Hertz is a US Car Rental based in Hot Springs, Arkansas. Hertz is located at 525 Airport Rd, Hot Springs, AR 71913, USA.
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