I was going to purchase my husband and I a new wedding set. We found his ring which had to be ordered which was perfectly fine with me. I stepped outside of Kay's to speak with a friend. I came back to my husband being upset. He told me he was mad at what the associate called me and wanted to leave. Instead of her calling me a woman or the lady, she told my husband that he had to wait for "Black Girl" to come back! We found it very disrespectful and rude. This is no way to address any customer especially if you want their business.
I took my pearls to be restringed. When I went to pick them up they were all dented and damaged. They were inside a plastic bag. I complained and the person told to leave there that she would talk to the manager, Ms. Marilys Chai. The manager called and said the pearls were already like that. However, she was the one that received the pearls when took them. If they indeed were like that, should she not tell us then. Of course they were not. We have recent pics showing they were in perfect condition. We decided to pick up them today. Now they were in a fancy box, all protected. We told her to put back in the original plastic bag she had and we would call corporate office and if not resolved, take them to small claims court. She was very unprofessional. Beware of this store
Bought my wedding set here. Great prices. Friendly faces
Staff is friendly but not usually very helpful, but they used to be so maybe they'll improve
Kay Jewelers is a US Jewelry Store based in Hot Springs, Arkansas. Kay Jewelers is located at 4501 Central Ave Suite 155, Hot Springs, AR 71913, USA.
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